Refund Policy
Last updated: November 10, 2026
Our 90-Day Happy Pet Guarantee
We want you and your pet to love AuriPaw. If you're not happy with your order for any reason, contact us within 90 days of delivery and we'll make it right with a refund or replacement.
How to start a return
- Email us at iankaplan119@gmail.com with your order number and the reason for your return.
- Our team will reply within 1–2 business days with return instructions. Please don't send items back without contacting us first, as unannounced returns can't be processed.
- Once your return is received and inspected, we'll email you to confirm your refund.
Eligibility
- Returns are accepted within 90 days of the delivery date.
- Because AuriPaw is a pet-care liquid, opened bottles may be eligible for a refund under our guarantee, but we may ask for a photo of the item instead of a physical return for hygiene reasons.
- Items must be from an order placed directly on our website.
- Gift cards and free gifts are not eligible for refunds.
Damaged, defective or wrong items
Please inspect your order on arrival. If an item arrives leaking, damaged, defective or isn't what you ordered, email us within 14 days of delivery with your order number and a photo. We'll send a free replacement or issue a full refund, and you won't need to return the item.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the refund. Original shipping charges are non-refundable unless the return is due to our error.
Return shipping
Unless your item arrived damaged, defective or incorrect, you are responsible for the cost of return shipping. We recommend a trackable service, as we can't guarantee we'll receive your return.
Exchanges
The fastest way to swap a bundle size is to return your original item and place a new order.
Cancellations
Orders can be cancelled within 12 hours of purchase if they haven't shipped. Email us as soon as possible and we'll do our best to help.
Questions? Reach us anytime at iankaplan119@gmail.com.